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| Frequently Asked Questions |
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How long has TasTech been operating?
- For 11 years now, since April 1998. My how time flies.
Do you take credit cards?
- Not currently sorry.
How does Internet Banking work?
- It's easy, and very safe. Once your order has been entered we will email you our bank account details. You can then log into your bank's
online banking website and choose "Make a one-off payment" (or similar, depending on your bank). We will confirm by email when your payment
appears at our end.
How much is freight?
- Please see the Shipping page for details.
Do you ship to PO Boxes?
- No sorry, we only ship to physical addresses.
Do you ship outside of New Zealand?
- No sorry, we only ship to NZ addresses.
I've forgotten my password - can you tell me what it is?
- We can't actually see your password (it's encrypted). Please use the forgotten password page to reset it. You can then
login and change it to a new one of your choice.
What is OEM?
- OEM stands for "Original Equipment Manufacturer". Basically an OEM product is designed for system builders to install/supply with pre-built computer
systems. These products do not have retail packaging, and may not even come in a box, however they are still supplied with drivers and the product
itself is usually no different to the retail version.
What is the "Latest Products RSS Feed"?
- It's basically a specially formatted list which can be read by most major browsers, allowing you to view our recently added products without actually visiting the site.
What does " available" mean?
- It means this product is currently showing as available on our last supplier stock update (usually updated daily). However because this data is not
available to us in real-time there may have been changes which will be updated the next day. Orders are also checked manually to increase accuracy
and minimise the possibility of any delays. A product shown as available does not necessarily mean we are holding physical stock of that item, and it may
need to be ordered in for you (typically 0-2 days if not in our local stock).
What is the address for pickups?
- Our pickup address is now emailed to you once your order has been confirmed. We found that by listing online it created problems for some people who expected
all items to be carried in stock.
Can I order a product with a red cross next to it?
- Yes. If that item is the only product on the order it will ship when it becomes available (ie. backordered). If your order contains a mixture of ticks and
crosses, we will advise you of possible options before it's processed.
What are the "unlisted products" in my search results?
- These are products we haven't categorised yet, but could be ordered in for you if required. Some of these products may require payment in advance (for pickups), and some can only be couriered direct to you.
I saved an item in my cart yesterday, and today that item's price has increased. Can I still have yesterday's price?
- Usually we cannot backdate pricing as new stock has probably just landed at a higher price. However you are welcome to ask as it may still be possible.
I purchased an item yesterday, and today I see that same item has decreased in price. Can I have a refund?
- Unfortunately not as we would have also paid the higher price. Please note that this will often work in reverse too (ie. the price increases the day after
you purchase it).
I can't checkout my order - do you know why?
- There could be several reasons this might happen, but to use this site you must have cookies enabled and you should also have Javascript enabled. You
could also try deleting all cookies for tastech.co.nz in your browser. If you continue to have problems please email us so we can look into it further.
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Custom Built Systems